Cancellation policy

We understand that sometimes plans change. Here’s how cancellations work at Solene:

1. Order Cancellation
You may cancel your order within 24 hours. To cancel, please contact us at solene-eg.com with your order number.

2. After Shipping
Once an order has been shipped, it cannot be canceled. However, you may return the item once it arrives, according to our Return Policy.

3. Refunds for Canceled Orders
Approved cancellations will be refunded to your original payment method within 14 business days.