FAQs

Q: Where do you ship?
We currently ship across Egypt. Stay tuned for international shipping updates.

Q: How long does delivery take?
Orders are dispatched within 7 business days. Delivery time depends on your location and local courier schedules.

Q: How can I pay?
We accept credit/debit cards and Cash on Delivery (COD) for orders within Egypt.

Q: Can I return my order?
Yes. You can return items within 14 days of receiving them, as long as they are unworn, unwashed, and in original condition with tags attached.

Q: How do I start a return or cancellation?
Please submit your request through the Refund Form available on our website at solene-eg.com. Make sure to include your order number and reason for return or cancellation. 

Q: What items are non-returnable?
Gift cards, custom-made pieces, and items marked Final Sale cannot be returned or refunded.

Q: How do I contact Solene?
You can reach us at support@solene-eg.com or through the contact form on our website.