Terms & Conditions

Welcome to Solene Egypt.
These Terms and Conditions outline the rules and regulations for using our website www.solene-eg.com and purchasing our products.
By accessing this website or placing an order, you agree to these Terms and Conditions. If you do not agree, please refrain from using the site.

1. General Information

This website is owned and operated by Solene, an Egyptian-registered fashion brand.
All content on the site, including text, images, and logos, is the property of Solene and protected under Egyptian intellectual property law.

2. Products and Availability

We strive to ensure all product details, descriptions, and prices are accurate. However, minor variations in color or texture may occur due to lighting or screen differences.
All items are subject to availability. If an item is out of stock, we reserve the right to cancel or refund your order.

3. Orders and Payments

When you place an order, you agree that:

• You are at least 18 years old or have parental consent.

• All details provided are accurate and complete.

• You are authorized to use the payment method provided.

We accept Cash on Delivery (COD) and other approved payment options listed at checkout.
Once confirmed, orders cannot be modified or canceled.

4. Shipping and Delivery

Delivery times vary depending on your location. You will be informed of estimated delivery times during checkout.
Solene is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Returns and Exchanges

Please refer to our [Exchange & Refund Policy] for detailed terms.
In accordance with Egyptian Consumer Protection Law, customers have the right to exchange or return defective products within 14 days of receipt.

6. Intellectual Property

All materials on this website—including photographs, text, designs, and graphics—are the property of Solene.
You may not copy, distribute, or reproduce any content without written permission from Solene.

7. Privacy Policy

Your personal data is handled securely and in accordance with our [Privacy Policy].
By using our website, you consent to our data practices as described in that policy.

8. Limitation of Liability

Solene shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except as required under Egyptian law.
While we strive to maintain accurate and up-to-date information, we do not guarantee the completeness or accuracy of the content.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
Any disputes will be subject to the exclusive jurisdiction of the Egyptian courts.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
📧 info@solene-eg.com